For the ÖBB ticket, the current terms and conditions as well as ÖBB-Personenverkehr AG's GTCs apply. For the ÖBB Plus, the following cancellation policy applies:
- Cancellation prior to the first day of validity of the ÖBB ticket: You will receive a refund of 100% of the price of the touristic offer.
- Cancellation from the first day of validity of the ÖBB ticket: The price of the touristic offer cannot be refunded.
A prerequisite for any reimbursement is that the unused voucher is returned. Partial reimbursements are not granted in cases where not all of the services were used.