New service for specials and news
Yes, I would like to receive special offers and other information about the ÖBB Group and its partner companies by email, phone, or text message.
I would also like to receive personalised information and recommendations (based on my past purchases and travel habits or my other personal preferences) by email, phone or text message or via other ÖBB channels (e.g. ÖBB Account).
The content of these specials, information messages and recommendations includes in particular current specials and bargains, products, journeys, services, raffles, vouchers, promotions, customer surveys, and other customer loyalty programmes.
My data used for this purpose by ÖBB-Personenverkehr AG:
- First/last name
- Date of birth
- Address and contact details
- Information stored in connection with my personal data about bookings, customer cards and season tickets, discounts, journeys, and vouchers
- Geo information
- Preferences and customer loyalty programmes associated with me
- Device and browser related information including my attributable usage behaviour
- Data about any mobility preferences or existing impairments
Revocation
I can revoke this consent any time, where any revocation of this consent shall not automatically revoke any other declarations of consent, the latter of which I shall revoke separately. For further information, in particular a list of all personal data used and information pursuant to para. 13 and 14 DSGVO (General Data Protection Regulation, GDPR), please refer to the Privacy Statement.
If you decline to extend your previous consent as described, but gave us your consent to receiving our general newsletter, you will continue to receive only the information/newsletter you have received until now.
Conditions of participation in "ÖBB Vorzugspunkte"
1. Validity of the conditions of participation in ÖBB Vorzugspunkte
1.1. These conditions of participation apply to participation in the ÖBB Vorzugspunkte, as also referred to as the “ÖBB Vorzugspunkte Scheme” of ÖBB-Personenverkehr AG.
1.2. The ÖBB Vorzugspunkte Scheme is an ÖBB-Personenverkehr AG loyalty program.
1.3. The conditions of participation apply to all participants in the ÖBB Vorzugspunkte Scheme.
2. General Information
2.1. The framework agreement on the participation in the ÖBB Vorzugspunkte Scheme, which is concluded between you as Customer and us, ÖBB-Personenverkehr AG, hereinafter also referred to as “ÖBB, we, us”, comes into effect as soon as you meet all the requirements under Point 3.
2.2. Participation in the ÖBB Vorzugspunkte Scheme is free of charge for you.
2.3. You can see the general conditions of participation at any time on the Vorzugspunkte-Board or at oebb.at in the GTC .
3. Requirements for participation in the ÖBB Vorzugspunkte Scheme
3.1. Eligible to participate
3.1.1. Anyone who is at least 15 years of age, with their main residence within the European Economic Area, is eligible to participate.
3.1.2. Legal entities may not participate in the ÖBB Vorzugspunkte Scheme .
3.1.3. Participation is not possible when using the ÖBBBusiness Account or the ÖBB School Account.
3.2. ÖBB Account
3.2.1. An ÖBB Account is required to take part in the ÖBB Vorzugspunkte Scheme.
3.2.2. You can take part using only one personal ÖBB Account.
3.2.3. Enter your access data to the ÖBB Account to gain access to the Vorzugspunkte-Board.
Your relevant data for the ÖBB Vorzugspunkte Scheme will be taken from your existing ÖBB Account. You are responsible for ensuring that your e-mail address and contact data in the ÖBB Account are always up to date.
3.2.4. When logging into the Vorzugspunkte-Board for the first time, make sure you agree to the conditions of participation for the ÖBB Vorzugspunkte Scheme.
4. ÖBB Vorzugspunkte Scheme Form
4.1. Scheme structure
4.1.1. Through participating in the ÖBB Vorzugspunkte Scheme, you have the chance to collect Vorzugspunkte and receive rewards with certain bookings in your ÖBB Account.
4.1.2. The ÖBB Vorzugspunkte Scheme is structured in rewards rounds in which thresholds and thus predefined rewards can be achieved by collecting Vorzugspunkte. The rewards rounds may differ from one another in terms of their form. We will inform you about the exact form of the current rewards rounds on the Vorzugspunkte-Board.
4.1.3. Furthermore, within a calender year you have the chance to obtain Goldschiene Status, which grants additional benefits . For more details, see point 4.7.
4.2. Vorzugspunkte-Board
4.2.1. On the Vorzugspunkte-Board you can see your total Vorzugspunkte achieved at any time. You can also find out how many Vorzugspunkte you need to reach the next threshold and the Goldschiene Status. The Vorzugspunkte-Board also provides information about rewards you have already received as well as the thresholds that are yet to be reached.
4.2.2. You can access the Vorzugspunkte-Board via the ÖBB app in "My Account" and "Vorzugspunkte" or directly at oebb.at/de/vorzugspunkte.
4.2.3. You can find an accurate list of collected Vorzugspunkte within the booking history on the Vorzugspunkte-Board. These are marked with “Credited”.
4.2.4. Vorzugspunkte that have not yet been credited are marked as “Pending” on the Vorzugspunkte-Board. This is where you can also see when these Vorzugspunkte will be credited.
4.3. Collect Vorzugspunkte
4.3.1. You automatically get Vorzugspunkte when you buy qualifying products and tickets when you are logged into your ÖBB Account in the ÖBB Ticket App, buying them at shop.oebbtickets.at/de/tickets, an ÖBB ticket desk or by contacting ÖBB Customer Service at 05-1717. If making the purchase at an ÖBB ticket desk or via ÖBB Customer Service, please inform our employees immediately that you would like to book with your ÖBB Account to collect Vorzugspunkte.
4.3.2. You get one Vorzugspunkt for every euro you spend.
4.3.3. You cannot collect Vorzugspunkte when making bookings via sales channels where there is no option to log in to the ÖBB Account.
4.3.4. To collect Vorzugspunkte, both the time of booking and also the validity period of your ticket or other products must be fully within the time period of your participation in the scheme.
4.3.5. You only get Vorzugspunkte for euros that are actually spent. If a discount is applied then the discounted rate is taken into account when calculating the number of Vorzugspunkte.
4.3.6. If a product is paid for with vouchers, the amount before deduction of the voucher value is taken into account when calculating the number of Vorzugspunkte.
4.3.7. The ÖBB Vorzugspunkte Scheme excludes the purchase of:
- a) Vorteilscard, KlimaTickets Ö and Regional, 1st Class Upgrades on the KlimaTicket Ö, KlimaTicket Ö-Vorteilsabo s, Streifenkarten or other multi-journeytickets , as well as all other products with a validity of one year or more
- b) International passes such as the Interrail Pass as well as all other tickets, discount cards or reservations that are partially international and valid for 3 days (=72 hours) or longer
- c) Vouchers and voucher packages
- d) Rail Inclusive Tours
- e) Special services and charges (such as dispatch by post, service charges, penalty fares, issuance of replacements)
4.4. Crediting Vorzugspunkte
4.4.1. At the latest, Vorzugspunkte are credited 5 days after the validity period on the ticket has elapsed (last possible day of travel).
4.4.2. However, if the booking is cancelled before the end of the validity period then the Vorzugspunkte in question will not be credited.
4.4.3. Vorzugspunkte are valid for min. 3 years from the date they are credited. If no further ÖBB Vorzugspunkte are pending or credited within 3 years after the last crediting, you will be automatically deregistered from the ÖBB Vorzugspunkte Scheme. Automatic deregistration resets all Vorzugspunkte.
4.4.4. ÖBB will inform you in good time (min. 3 months in advance) via e-mail about the impending expiry of points and the termination of the contractual relationship in accordance with Section 5.7.
4.4.5. Vorzugspunkte are credited to the account used to make the booking.
4.4.6. Participation in the ÖBB Vorzugspunkte Scheme is limited to one ÖBB Account and one person. Collected Vorzugspunkte cannot be transferred to other persons or other ÖBB Accounts of the same person.
4.4.7. Collected Vorzugspunkte cannot be redeemed in cash.
4.4.8. As part of your participation, we will inform you once a quarter via e-mail about your current points balance, your rewards and your Goldschiene Status from the first point you collect. By agreeing to "Newsletter and Konto+ info services", you can also receive updates more frequently.
4.4.9. If you notice that your credited or pending Vorzugspunkte are incorrectly recorded, you can request a correction via the contact form by presenting the relevant ticket. The request for correction must be made within 3 months of the date on which the transaction responsible for the points was made. This does not apply to missing or incorrect bookings for which ÖBB is responsible.
4.4.10. A maximum of 3 bookings within a calendar month or a maximum of 6 bookings within a calendar year will be added. This does not apply to missing or incorrect bookings for which ÖBB is responsible.
4.5. Rewards rounds
4.5.1. Rewards rounds are announced by ÖBB for a limited time period. The rewards rounds may differ from one another in terms of their duration. They will be announced 4 weeks before the start of the new rewards round at the latest on the Vorzugspunkte-Board and e-mails will be sent about the structure of the rewards round. You automatically take part in the new rewards round - separate registration is not necessary.
4.5.2. The exact modalities of the current rewards round can be viewed at any time on the Vorzugspunkte-Board.
4.5.3. In each rewards round, you receive selected rewards when reaching predefined points thresholds.
4.5.4. Vorzugspunkte that have not yet led to a reward at the end of a rewards round can be carried over to the next rewards round for the first bonus offered there.
4.6. Receiving rewards
4.6.1. In each rewards round there is a maximum number of rewards that can be achieved. The number and the rewards offered depend on the rewards round. Information on the exact form of the individual rewards rounds can be found on the Vorzugspunkte-Board.
4.6.2. Rewards for our products are automatically issued at the latest 10 days after the threshold in question has been reached. ÖBB rewards are stored in your ÖBB Account under “Vouchers & Subscription ” and rewards from third parties are shown on the Vorzugspunkte-Board.
4.6.3. No rewards can be issued up to 21 days during the changeover from one rewards round to the next. All rewards to which you have become entitled during this time will be issued afterwards.
4.6.4. Rewards are organized in a specific order and cannot be selected individually by the participant. Switching rewards is not possible.
4.6.5. After a threshold has been reached, participants automatically continue collecting Vorzugspunkte for the next reward.
4.6.6. You can view the Vorzugspunkte-Board at any time to see which rewards you are currently collecting, which rewards you have already received and which rewards you can still earn in future within the current rewards rounds.
4.6.7. Collected rewards cannot be redeemed in cash.
4.6.8. The redemption options and deadlines for the rewards can be found in the detailed information for the respective rewards rounds on the Vorzugspunkte-Board.
4.7. Goldschiene Status
4.7.1. The Goldschiene Status is not tied to individual rewards rounds. The corresponding benefits remain unchanged beyond the rewards rounds.
4.7.2. To achieve Goldschiene Status, 800 Vorzugspunkte must be credited within a calendar year. The observation period for achieving the status is always one calendar year.
4.7.3. If customers begin their participation in the ÖBB Vorzugspunkte Scheme during the year, the observation period of one calendar year still applies for achieving the status. There is no entitlement to an extension of the observation period.
4.7.4. If the Goldschiene Status is achieved by customers during the year, the Goldschiene Status applies from this point in time and for the entire following calendar year.
4.7.5. If you reach 800 Vorzugspunkte again in the following calendar year, you will retain Goldschiene Status for a further calendar year.
4.7.6. If the 800 Vorzugspunkte are not reached in the following calendar year, the status is not extended at the end of the calendar year.
4.7.7. The Goldschiene Status gives you the following benefits:
- 4x exclusive lounge access. Deposited in the ÖBB Account directly upon reaching Goldschiene Status.
- 1x free upgrade to 1st class. Deposited in the ÖBB Account on your birthday. You must enter your birthday correctly into your ÖBB Account under "Personal Data" before your actual birthday to receive this reward. If Goldschiene Status is not achieved within a calendar year until after your birthday, there is no retroactive entitlement.
- Exclusive opportunity to take part in prize draws. Current prize draws will be displayed on the Vorzugspunkte-Board if you have Goldschiene Status.
4.7.8. Customers with a valid “1st Class Upgrade on “KlimaTicket Ö” automatically receive the status if this is stored in the ÖBB Account. The product is considered to be deposited in your ÖBB Account if you have purchased it with your ÖBB Account.
4.7.9. Within a calendar year, the status is only granted once with a valid “1st Class Upgrade on KlimaTicket Ö”. If you log out of the ÖBB Vorzugspunkte Scheme and log back in again after receiving Goldschiene Status, the status will no longer be awarded automatically. However, you can achieve this regularly by crediting 800 Vorzugspunkte within the current calendar year.
4.7.10. An extension or renewed award of Goldschiene Status based on the valid “1st Class Upgrades on KlimaTicket Ö” is only possible by purchasing a new product or extending the product in the following year.
5. Termination
5.1. You can cancel your participation in the ÖBB Vorzugspunkte Scheme at any time with immediate effect. You can carry out the termination directly on the Vorzugspunkte-Board.
5.2. If you delete your personal ÖBB Account, then participation in the ÖBB Vorzugspunkte Scheme is also automatically terminated, because an ÖBB Account is technically necessary for participation in the scheme.
5.3. All Vorzugspunkte collected up until this point are lost through the termination of participation in the ÖBB Vorzugspunkte Scheme. You are not entitled to receive any further rewards from this time onwards. This also applies if a Vorzugspunkte threshold has already been reached but the corresponding reward has not yet been issued. You are also not entitled to any further benefits from the Goldschiene Status.
5.4. Rewards that have already been issued remain valid as per their period of validity.
5.5. It is possible to rejoin at any time as long as the ÖBB Vorzugspunkte Scheme is ongoing. Transferring Vorzugspunkte or Goldschiene Status collected through earlier participation in the Vorzugspunkte Scheme is not possible.
5.6. ÖBB may terminate the contractual relationship with 3 months' notice at any time. You can continue to collect Vorzugspunkte and receive rewards during this notice period. At the end of the notice period, however, all remaining points, the Goldschiene Status and the entitlements to benefits from the status expire. Rewards that are issued before the end of the notice period remain valid according to their validity period.
5.7. Furthermore, ÖBB may terminate the contractual relationship and cancel your participation in the Vorzugspunkte Scheme if no new Vorzugspunkte have been pending or credited within the last 3 years. Any remaining points will be deleted.
5.8. Both contractual partners can request termination in writing (e.g. e-mail) due to good cause at any time. A good cause is considered to be such by us in the following cases:
- The participant commits a serious violation of the conditions of participation for the ÖBB Vorzugspunkte Scheme
- Abuse or manipulation of the ÖBB Vorzugspunkte Scheme
- Incorrect information provided by the participant
In such cases, all Vorzugspunkte collected up until this point and as well as the achieved Goldschiene Status are lost. You are no longer entitled to Vorzugspunkte or other rewards.
6. Liability
6.1. ÖBB's is not liable for damages for which ÖBB is only slightly at fault. This limitation applies to vicarious agents of ÖBB.
6.2. This liability limitation does not apply to damages resulting from injury to life, limb or health of persons and to claims under the Product Liability Act (Produkthaftungsgesetz). Furthermore, the liability limitation also does not apply to the breach of main contractual obligations by us or one of our vicarious agents. ÖBB is otherwise also liable without limitation for gross negligence and intent.
7. Changes to the conditions of participation
7.1. We reserve the right to unilaterally amend these conditions of participation in order to comply with regulatory, judicial or official specifications or to take into account developments in case law, changes in legislation or technical developments. For these changes to be made, they must only have a minor impact on their usual participation in the ÖBB Vorzugspunkte Scheme. We will inform you of these changes and the reasons for them at least 4 weeks before they come into effect using the contact details you have provided.
7.2. We will also inform you of other changes to the conditions of participation for ÖBB Vorzugspunkte in writing via the e-mail address stored in your ÖBB Account at least 4 weeks before the changes come into effect (”letter of amendment”). If you do not object to the changes in writing within 4 weeks of receiving the letter of amendment, the amendments shall be deemed to have been accepted.
In the letter of amendment, we will inform you about the four-week objection period, your right of objection and the effect of a failure to object as consent to the amendment to the GTC. If you object, ÖBB has the option of terminating the contract in accordance with the notice periods. You will not be able to collect any new Vorzugspunkte when your contract ends, but you can continue to use any rewards and status benefits you have already earned.
8. Applicable law
For our contracts, Austrian law applies with the exclusion of any laws contrary to the principles of international private law and the United Nations Convention on Contracts for the International Sale of Goods. Place of fulfilment and jurisdiction is Vienna unless it is a matter of consumer business pursuant to § 1 of the Consumer Protection Law.
9. Contact details
If you have any queries about the ÖBB Vorzugspunkte Scheme then please get in touch with us using the contact form. All information can be found at oebb.at.
Yes, I would like to participate in the ÖBB Vorzugspunkte Scheme.
ÖBB-Personenverkehr AG (ÖBB PV) is entitled to record and process the following personal data, which can be attributed to my person, for the following purposes:
- Calculation, assignment and crediting of Vorzugspunkte on the basis of products purchased by me on my ÖBB Account based on the logic used for ÖBB Vorzugspunkte; the points are calculated using bookings and journeys made with SimplyGo! and additional points can be credited with special offers;
- Allocation of and claims to benefits and rewards based on the credited Vorzugspunkte and defined Vorzugspunkte thresholds;
- Data about the rewards deposited in the ÖBB Account, including the circumstance of redemption and purpose of use as well as the type, validity period and number;
- The rewards that are only shown on the Vorzugspunkte-Board and sent by third parties via e-mail, including the circumstance of redemption and purpose of use as well as the type, validity period and number
- the allocation of Goldschiene Status on the basis of the credited Vorzugspunkte, including the benefits granted as a result;
- Data collection when using the ÖBB Vorzugspunkte-Board;
- Dispatch of relevant information regarding the ÖBB Vorzugspunkte Scheme via e-mail, text, post, or push notifications directly to the ÖBB Account or the ÖBB Vorzugspunkte-Board, particularly
- my confirmation of participation and/or termination of participation,
- Information about depositing rewards in my ÖBB Account and update information on the points balance
- Information about upcoming deregistration from the scheme;
- Information about achieving Goldschiene Status and delivery of the associated benefits
- Information about technical errors or failures;
- Information about new rewardsrounds;
- Announcement of changes to the ÖBB Vorzugspunkte Scheme;
- Carrying out evaluations based on aggregated data to derive measures for further developing the system, optimisation of the current ÖBB Vorzugspunkte Scheme and future customer retention measures.
I am also aware that advertising from the responsible party themselves and/or from other ÖBB companies as well as third parties can be seen on the ÖBB Vorzugspunkte-Board.
Through providing the ÖBB Vorzugspunkte Scheme, ÖBB PV is entitled to process the following data that can be attributed to my person:
- Personal details (first and last name, date of birth, address and contact details);
- Access data;
- Registration data as well as data on acceptance/revocation of the conditions of participation including date and time and the consent/revocation of consent in participating in the ÖBB Vorzugspunkte Scheme including date and time;
- Data for granting additional consent (e.g. newsletter & Konto+ info services);
- all details relating to purchase, booking, customer and season tickets (including the KlimaTicket) that can be attributed to the person concerned;
- Data about discounts, journeys and rewards, including the circumstance of redemption and purpose of use as well as the type, validity period and number of the rewards deposited in the ÖBB Account;
- Points/booking history including expiry dates (open, credited, expired, canceled);
- Difference to the Goldschiene Status;
- Difference to the next achievable rewards;
- Information about rewards not yet received
- Qualification of the participant (Goldschiene Status yes/no, all rewards achieved yes/no);
- Information in the event of objections being raised;
- Data usage of the Vorzugspunkte-Board;
- Device and browser information;
- and communication received, including behavioral data of the data subjects in the context of the communications measure (click behaviour).
Regular data transfers to system partners to provide the ÖBB Vorzugspunkte Scheme are permitted:
Adresses of our Partners
| Partner |
Adress |
Description |
| ÖBB Business Competence Center |
Lassallestraße 5, 1020 Wien |
General ÖBB-IT-Serviceprovider |
| Emarsys eMarketing Systems AG |
Lassallestraße 7b, 1020 Wien |
Technische support |
| ÖV Ticketshop GmbH |
Am Hauptbahnhof 2, 1100 Wien |
Management of customer data and rewards |
| Accenture GmbH |
Schottenring 16, Börsegebäude, 1010 Wien |
Provision and development of necessary program logics |
| World-Direct eBusiness Solutions GesmbH |
Lassallestraße 9, 1020 Wien |
Development of program logistics and technical management |
| Microsoft Ireland Operations Limited |
70 Sir John Rogerson's Quay, Dublin 2, Ireland |
Provision of a cloud service and provision of data to any sub-processors based in third countries; communication and provision of rewards |
Furthermore, data transfers are permitted if they defend legal claims or in the event of legal obligations, particularly if involving legal representatives, courts and public authorities involved in the case.
For the purposes set out in legal accounting standards (see § 209 Federal Fiscal Code (BAO)), data must be stored for a period of 10 years and are deleted as part of automated deletion routines implemented during the 11th year after data collection. Data may be stored for longer in exceptional cases if data is required as part of a dispute in court or with the authorities.
Processing of the data in question is based on Article 6, para. 1 (a) GDPR (consent), Article 6, para 1 (b) GDPR (conditions of participation in the ÖBB Vorzugspunkte Scheme) as well as justified interests of the responsible party pursuant to Article 6, para. 1 (f) GDPR, who (1) are actively involved in managing customer relationships and (2) as part of efficient marketing as well as further development of the product range in line with their needs.
Withdrawal of consent
I can withdraw this consent at any time, and withdrawal of such consent does not automatically mean that this applies to all declarations of consent that have been issued. These can be revoked by me separately.
I am able to withdraw consent by clicking the "Cancelling participation and withdraw consent" button on the ÖBB Vorzugspunkte-Board at any time. Further information, particularly information pursuant to Articles 13 and 14 GDPR, can be found in the Data Protection Declaration, which can be seen separately.
