In order to be able to organize optimal assistance at the train station, ÖBB-PV AG requires advance notice of your travel request by no later than:
- 12 hours before departure for trips within Austria (if you start your journey before 9 a.m., you must inform the mobility service center of your travel wishes by 6 p.m. the day before)
- 3 hours before departure when traveling between stations:Wien Meidling, Wien Westbahnhof, St. Pölten Hauptbahnhof, Linz Hauptbahnhof, Wels Hauptbahnhof, Attnang-Puchheim, Salzburg Hauptbahnhof, Innsbruck Hauptbahnhof, Feldkirch, Dornbirn, Bregenz, Wiener Neustadt, Bruck an der Mur, Graz Hauptbahnhof, Klagenfurt Hauptbahnhof, Villach Hauptbahnhof
- 36 hours before departure for cross-border trips to/from/via Germany, Denmark and Romania
- 24 hours before departure for all other trips from Austria to abroad or from abroad to Austria
Assistance abroad is usually organized and carried out by our foreign partner railways. In order to be able to organize your assistance in the best possible way, we generally recommend that you register your need for assistance with us as early as possible when traveling across borders.