If you love convenience and like to plan ahead, then ÖBB’s door-to-door luggage service offers a straightforward way to start that well-deserved break.
Due to the current situation our door-to-door luggage service is only available for shipping within Austria from 30 May 2020 and to/ from Germany from 15 June 2020.
Door-to-door luggage services from and to Italy or Switzerland can be booked again from 1 July.
Send your luggage ahead - it makes all the difference!
- Travel lighter instead of dragging all that luggage around
- Send luggage from any address to any address in Austria, South Tyrol, Germany (mainland as well as the islands of Usedom and Rügen) and Switzerland
- Unlimited number of pieces of luggage with a maximum weight of 30 kg each and a combined length and girth of 300 cm per piece
- Money-back guarantee* if we fail to meet the collection or delivery times
- The driver will call you approx. 30 minutes before collection/delivery
- Track and trace
- Liability of up to €800 per piece of luggage
- Can be changed or cancelled up to 3 working days before collection
The easy way to send luggage in 4 steps
Step 1: Make a booking
Book your luggage collection by calling ÖBB customer service on tel. 05-1717 or by visiting an ÖBB ticket counter in person at least 3 working days before your preferred collection date.
The ÖBB door-to-door luggage service can only be booked in conjunction with a valid ÖBB ticket.
Step2: Label your luggage
When your booking is confirmed, you’ll receive a luggage slip and an address tag for identifying your pieces of luggage. Check the dimensions (max. combined length and girth: 300 cm) and weight (max. 30 kg) of your pieces of luggage and make sure the luggage slip is clearly visible. A customs declaration must be filled in when sending luggage to Switzerland.
Step 3: Have your luggage collected
Our driver will collect your luggage at the arranged time from your address and transport it safely to your chosen destination.
Step 4: Track the delivery status
On the booking confirmation, you’ll find a link that lets you track your delivery as well as the phone number of the luggage hotline in case you have any questions.
Please note that we are not able to provide information about exact collection/delivery times.