Due to the current situation our door-to-door luggage service is not available until further notice. Bookings get cancelled free of charge.
When travelling with ÖBB, you can enjoy utmost comfort. We pick up your luggage prior to your departure and take it directly to your destination. Your suitcases, bags, skis or bicycles will be awaiting you when you arrive.
Your benefits
- Your luggage will be transported from any address to any address, e.g. from home to your hotel.
- Pick-up and delivery is available anywhere in:
- Austria
- South Tyrol
- Switzerland
- Germany - German mainland and the islands Usedom and Rügen (excluded are all other German islands) - For each booking, you can send an unlimited number of pieces of luggage with a maximum weight of 30 kg each and a combined length and girth of 300 cm (calculation combined length and girth: 1x length + 2x width + 2x height)
Our service includes
- Notification by driver: the driver will call you approx. 30 minutes before pick-up/delivery in Austria
- Insurance: Each of your luggage items is ensured up to a value of € 800.00.
- Bicycle box (available from March 2019): When shipping a bicycle, we protect your bicycle from any damage by packing it in a box. This service is only available for transportation within Austria.
How to book the door-to-door luggage
- ÖBB ticket counter: Please book your door-to-door luggage service for the outward and return journey at least three working days prior to your requested pick-up date. In addition to the booking confirmation for each piece of luggage, you will also receive a luggage slip and an address tag to identify your luggage.
- ÖBB Customer Service (telephone: +43-5-1717): Please book your door-to-door luggage service for the outward and return journey at least two weeks days prior to your requested pick-up date. The booking confirmation, the luggage slips and the address tags to identify your luggage will be sent to you by mail.
Please note that door-to-door luggage can only be booked in combination with a train ticket for ÖBB-Personenverkehr AG trains.
You will find the telephone number for the door-to-door luggage hotline on the booking confirmation, should you have any queries. Please note that no information about exact pick-up / delivery times can be given.
Standard service
Pick-up and delivery of pieces of luggage
Your luggage will be collected and delivered from Monday to Friday from 8:00 a.m. to 5:00 p.m. on the day of your choice (if you do not book a certain time window against a surcharge). Please note that no pick-up and delivery is possible on Sundays and public holidays.
Delivery for domestic bookings: next working day
Delivery for international bookings:
- Germany: 3 working days
- South Tyrol: 3 working days
- Switzerland: 4 working days including customs clearance
Price overview within Austria
| Lugagge | Price |
|---|---|
| Normal luggage (per piece) | € 21,- |
| Special luggage (per piece) | € 31,- |
| Bicycle (per piece) | € 49,- |
| Tandem bicycle (per piece) | € 59,- |
Price overview to or from abroad
| Luggage | Price |
|---|---|
| Normal luggage (per piece) | € 39,- |
| Special luggage (per piece) | € 54,- |
For greater flexibility
Pick-up and delivery in Austria
For a more flexible service, you can choose between a morning and an afternoon window, as well as an evening and a Saturday service against a surcharge.
The evening and Saturday service can be booked for the following metropolitan areas:
- Vienna with postal codes 1xxx
- Vienna surroundings with the postal codes 2320 - 2353
- Linz with the postal codes 4020 - 4046, 4050 - 4063, 4600 - 4614
- Graz with the postal codes 8010 - 8074
- Salzburg with the postal codes 5010 - 5033
- Klagenfurt/Villach with the postal codes 9000 - 9065, 9210 - 9220, 9231, 9500 - 9508
- Innsbruck with the postal codes 6010 - 6020, 6029 - 6061, 6071
Delivery for domestic bookings (pick-up and delivery in Austria):
- Evening service: on the working day after the next
- Saturday service: on the working day after the next
Delivery for international bookings (pick-up in Austria with delivery abroad or pick-up abroad with delivery in Austria):
- Evening/Saturday service to Germany: 4 working days
- Evening/Saturday service to South Tyrol: 4 working days
- Evening/Saturday service to Switzerland: 5 working days including customs clearance
For deliveries with a destination abroad, it is not possible to request a specific time window for delivery. For deliveries to Austria, it is not possible to request a time window for pick-up.
Possible bookable times
| Time window | Surcharge (per pick-up or per delivery) |
|---|---|
| Morning 8:00 a.m. - 12:00 p.m. | € 14,- |
| Afternoon 12:00 p.m. - 5:00 p.m. | € 14,- |
| Evening 5:00 p.m. - 8:00 p.m. (bookable only in the listed postal codes of the Austrian metropolitan areas) |
€ 20,- |
| Time window | Surcharge (per pick-up or per delivery) |
|---|---|
| Morning 8:00 a.m. - 12:00 p.m. (bookable only in the listed postal codes of the Austrian metropolitan areas) |
€ 35,- |
Permitted luggage
- Normal luggage: Suitcase, backpack, travel bag, ski boot bag
- Special luggage: Ski, snowboard and sleigh (packed); golf equipment (packed); wheelchair, stroller, buggy (folded)
- Bicycles: Bicycle, electric bicycle without battery, tandem bicycle for max. 2 persons
Non-permitted luggage
Pieces of luggage heavier than 30 kg or exceeding a combined length and girth of 300 cm (1x length + 2x width + 2x height), surfboards, canoes, musical instruments, animals, firearms as well as other goods falling under the Austrian Act on the Transport of Dangerous Goods and other objects which by their nature do not serve a travel purpose.