Travel with light luggage! We will take care of the rest for you.
Due to the current situation our door-to-door luggage service is not available until further notice. Bookings get cancelled free of charge.
When travelling with ÖBB, you can enjoy utmost comfort. We pick up your luggage prior to your departure and take it directly to your destination. Your suitcases, bags, skis or bicycles will be awaiting you when you arrive.
Your luggage will be transported from any address to any address, e.g. from home to your hotel.
Pick-up and delivery is available anywhere in: - Austria - South Tyrol - Switzerland - Germany - German mainland and the islands Usedom and Rügen (excluded are all other German islands)
Notification by driver: the driver will call you approx. 30 minutes before pick-up/delivery in Austria
Insurance: Each of your luggage items is ensured up to a value of € 800.00.
Bicycle box (available from March 2019): When shipping a bicycle, we protect your bicycle from any damage by packing it in a box. This service is only available for transportation within Austria.
How to book the door-to-door luggage
ÖBB ticket counter: Please book your door-to-door luggage service for the outward and return journey at least three working days prior to your requested pick-up date. In addition to the booking confirmation for each piece of luggage, you will also receive a luggage slip and an address tag to identify your luggage.
ÖBB Customer Service (telephone: +43-5-1717): Please book your door-to-door luggage service for the outward and return journey at least two weeks days prior to your requested pick-up date. The booking confirmation, the luggage slips and the address tags to identify your luggage will be sent to you by mail.
Please note that door-to-door luggage can only be booked in combination with a train ticket for ÖBB-Personenverkehr AG trains.
You will find the telephone number for the door-to-door luggage hotline on the booking confirmation, should you have any queries. Please note that no information about exact pick-up / delivery times can be given.
Your luggage will be collected and delivered from Monday to Friday from 8:00 a.m. to 5:00 p.m. on the day of your choice (if you do not book a certain time window against a surcharge). Please note that no pick-up and delivery is possible on Sundays and public holidays.