Accessibility statement

ÖBB-Personenverkehr AG endeavours to make its websites accessible in accordance with the Web Accessibility Act (WZG), as amended, which transposes Directive (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016 on the accessibility of the websites and mobile applications of public sector bodies (Official Journal L 327 of 2 December 2016, p. 1), as well as with the Accessibility Act (BaFG), which implements the European Accessibility Act, Directive (EU) 2019/882 on accessibility requirements for products and services (EAA).

This accessibility statement applies to the website https://www.oebb.at

Extent of compliance with requirements

This website is partially compliant with level AA of the Web Content Accessibility Guidelines WCAG 2.2 and with the applicable European standard EN 301 549 V2.1.2 (2018-08), due to the following non-compliances and exemptions.

Non-accessible content

The content listed below is not accessible for the following reasons:

Interactive components are not sufficiently spaced or do not meet the required minimum target size. Success Criterion 2.5.8 Target Size (Minimum) (WCAG 2.2 AA)
The keyboard focus may be completely obscured in some instances and therefore not visible. Success Criterion 2.4.11 Focus Not Obscured (WCAG 2.2 AA)

Disproportionate burden

Our videos are hosted and published on the YouTube platform. It is not possible to provide the required audio descriptions for some of these videos.

Content outside the scope of the applicable legal provisions

Content or components and services of third parties, for example links to payment providers for online bank transfers, or other third-party companies that are outside the control of ÖBB-Personenverkehr AG, are outside the scope of Directive (EU) 2016/2102. No statement can be made regarding the accessibility compliance of such third-party content.

Preparation of this accessibility statement

This statement was first drafted on 16 November 2020. We undertake to update it on an ongoing basis as we implement improvements for our customers.

The assessment of the website’s compliance with the WZG, which implements the requirements of Directive (EU) 2016/2102, as well as with the Accessibility Act, was carried out by means of an external audit against WCAG 2.1 at conformance level AA. The purchase, collection and cancellation of tickets, season tickets and shop products, as well as the display of information about a purchased journey, were reviewed as part of the WACA certification; see the Audit Report. The page content across the entire application is subject to ongoing changes and enhancements. Accordingly, employees review them on an ongoing basis. The reviews are conducted in particular by blind employees.

This statement was last updated on 8 December 2025.

Feedback and contact details

The offerings and services on this website are continuously improved, replaced and expanded. Ensuring usability and accessibility is of great importance to us.

If you notice barriers that hinder your use of our website, discover problems not described in this statement, or identify shortcomings regarding compliance with accessibility requirements, please notify us using the contact form. Please describe the problem in detail and provide the URL(s) of the affected web page or document. We will review your request and contact you as soon as possible.

Enforcement procedure in cases of breaches of the Web Accessibility Act

If the responses via the above contact option are not satisfactory, you can lodge a complaint with the Austrian Research Promotion Agency (FFG). The FFG accepts complaints electronically via the contact form.

→ Complaints Office contact form

FFG reviews whether the complaints relate to violations of the requirements of the Web Accessibility Act, in particular shortcomings in meeting accessibility requirements, by the Federal Government or an entity attributable to it.

If the complaint is justified, FFG must issue recommendations to the Federal Government or the affected legal entities and propose measures to remedy the identified deficiencies.

→ Further information on the complaints procedure

Enforcement procedure in cases of breaches of the Accessibility Act

If the responses via the above contact option are not satisfactory, you can contact the following body:

Social Ministry Service – Vienna Regional Office
Babenbergerstraße 5, 1010 Vienna
Email: post.wien@sozialministeriumservice.at
www.sozialministeriumservice.at