Questions and answers

Tickets & discounts

• Which tickets are issued via ÖBB SimplyGo!?

  The following tickets are available via SimplyGo!: the ÖBB standard ticket (2nd class), as well as transport association single tickets and transport association day tickets from the transport associations.

  Transport association single tickets: VOR single ticket, VVV single ticket, VVV 60-minute ticket, VVV 120-minute ticket, VVT single ticket, SVV single ticket, SVV 1-hour ticket Salzburg, OÖVV single ticket, KL single ticket, VST 1-hour ticket.

  Transport association day tickets (calendar day or 24 hours): VOR day ticket, VOR 24 hours Vienna, VVV 24-hour ticket, VVT 24h ticket Innsbruck, SVV day ticket, SVV 24-hour ticket Salzburg, OÖVV day ticket, OÖVV 24-hour ticket Linz, KL day ticket, VST 24-hour ticket, VST 24-hour ticket Graz.

• Which discounts are taken into account with ÖBB SimplyGo!?

  SimplyGo! automatically takes into account all discounts that can be stored in your ÖBB account. These include, among others, discounts (e.g. Austrian disability pass), customer cards (e.g. Vorteilscard Classic), network passes (e.g. annual pass for Vienna city transport, core zone) and existing tickets (e.g. Salzburg city transport ticket).

  Please present the stored discount cards during ticket inspection. The Vorteilscard Family is not recognized as a discount in SimplyGo! because using the app while travelling with additional passengers is currently not possible.

• Can I also get a Sparschiene fare with ÖBB SimplyGo!?

  No, limited-availability tickets such as ‘Sparschiene’ tickets are not available via SimplyGo!

• Is ÖBB SimplyGo! also available in the ÖBB Business account?

  No, you currently cannot use SimplyGo! through an ÖBB Business account.

• Can I take additional passengers with me on ÖBB SimplyGo!?

  No, SimplyGo! can currently only be used for the person logged into the ÖBB account.

• Can I travel with children using ÖBB SimplyGo!?

  That depends on the fare conditions of the respective transport companies and transport associations. If you can take children with you free of charge and without a ticket, this is possible with SimplyGo!. If a ticket is required to take them with you, this is not possible with SimplyGo!.

• Can I take a bicycle with me when using ÖBB SimplyGo! to book tickets?

  No, you cannot book tickets for taking a bicycle with you via SimplyGo!.

• Can I get a ticket for my dog via ÖBB SimplyGo!?

  No, you cannot obtain a ticket for your dog via SimplyGo!.

• Can I reserve a seat on a train with ÖBB SimplyGo!?

  No, seat reservations are not possible with SimplyGo!.

• Can I travel in 1st class with ÖBB SimplyGo!?

  No, you currently cannot travel in 1st class with SimplyGo! yet.

• Can I still use my 24-hour ticket the next day with ÖBB SimplyGo!?

  Yes, you can use a 24-hour ticket that has already been purchased via SimplyGo! on the following day, provided it is still valid in terms of time and location. To do so, simply use SimplyGo! for all subsequent journeys as well, and the 24-hour ticket will be taken into account.

• I have a Vorteilscard or a KlimaTicket. Why was this discount not taken into account when calculating the ticket price in SimplyGo!?

  Please keep in mind that only those discount cards that are stored in your passenger profile in your ÖBB account can be taken into account automatically. Please check whether your valid Vorteilscard or your valid KlimaTicket is correctly saved in your ÖBB account.