Questions and answers

The fares are calculated based on the route you have travelled and the fare conditions of ÖBB-Personenverkehr AG or the respective transport associations.

You can view the provisional price of your past journeys in your ÖBB account in the SimplyGo! section under ‘Past journeys’.

Your journeys made with SimplyGo! are automatically billed the next day (around 4.00 am) via your stored credit or debit card.

The next day (at around 4.00 am), you will receive an email with a detailed overview of your journeys, the fares charged and the input tax certificate.

The provisional fare is the price for the specific journey you have made, which you can find under ‘My SimplyGo!’ in your ÖBB account. The final amount will be calculated the following day as part of the optimised fare calculation.

An optimised fare calculation is applied to all journeys between 4.10 am on the day of travel and 4.10 am on the following day. The system first determines the appropriate ticket for each journey (which determines the individual fare) and then optimises the fare: for example, if there are several journeys on the same route or within the same urban transport area, a day ticket is charged instead of several single tickets. Journeys that start after midnight and continue past 4.10 am will only be included in the following day’s statement, ensuring that night-time journeys are not interrupted.

Example 1: Day trip with multiple journeys in Vienna

If you travel several times within Vienna on one day, SimplyGo! automatically charges a VOR day ticket instead of multiple single journeys. On this day trip with five journeys, the price is reduced from €20.80 to €15.40.

When the system processes the journey data at 4.10 am the following day, journeys 2, 3 and 4 are optimised onto a VOR day ticket because they cover the same local area. Journeys 1 and 5 only overlap on a section of the route and are not included in the optimisation.

Example 2: Journeys continuing past midnight

Even after midnight, SimplyGo! continues to optimise fares on a daily basis: four VOR single journeys in Vienna are combined into one VOR 24-hour ticket, reducing the price from €12.00 to €9.70.

If the passenger continues to use the 24-hour ticket on the following day, it remains valid within its period of validity and geographical area, provided that they continue to check in before the journey begins and check out at their destination stop. If the journey had taken place as early as 00.15 on the following day, a VOR day ticket would have been charged instead of the 24-hour ticket.

Example 3: No optimisation because single tickets are cheaper

There is not always a saving to be made: if the single tickets are cheaper overall than a day ticket, the single fares will be applied. Here, the cost of the three journeys remains at €11.20, without optimisation.

No optimisation takes place here because the single tickets for journeys 1 and 2 are cheaper overall than a VOR Vienna day ticket, and journey 3 covers only part of the route within the same zone.

Problems with journey tracking, such as poor location data, can lead to errors in fare calculation. To request a refund, please contact ÖBB Customer Services.

SimplyGo! requires you to register a credit or debit card. Your journeys will be automatically debited the following day (at around 4.00 am) via the card on your account.

No, it is not currently possible to pay via PayPal on SimplyGo!.

No, payment by SEPA bank transfer is not currently possible with SimplyGo!

No, you cannot currently use vouchers for SimplyGo!

If we are unable to charge your card, you will receive a payment reminder by email. Please then check your payment method: Open SimplyGo! in the ÖBB app, tap the cog icon (Settings) in the top right-hand corner, go to ‘My payment methods’ and edit your credit or debit card. Until the outstanding amount has been paid, you won’t be able to use SimplyGo! in the ÖBB app. Please note that payments are debited automatically and the next attempt to debit your account will not take place until the following day (at approximately 4.00 am).