As a rule, you are entitled to receive 25% of the one way fare of your ÖBB ticket for delays starting from 60 minutes and 50% for delays starting from 120 minutes. Compensations under € 4.- are not paid out. Special compensation rules apply for international pass offers, the Österreichcard, all-inclusive offers, the Klimaticket as well as commutation tickets.
If you use only suburban and regional transport services (designated with the train category Regionalzug, Regional-Express, Cityjet Xpress or S-Bahn in the timetables) and do not have a ticket that also includes main-line services, there is no entitlement for compensation in case of any delay.
If you wish, you can receive a confirmation of the delay either from the train crew of the delayed train or directly online up to 7 days after the journey. You can also receive a confirmation of the delay at any ÖBB ticket counter or request it by sending an e-mail to our customer service.
Train cancellation or delay before or during the journey
If your train is cancelled or delayed by more than 60 minutes, you have the following options:
You can choose not to start your journey at the place of departure and we will refund you the full fare.
You can travel on another of our trains, if necessary via another route or with another type of transport service, if such transport service is included in your ticket.
You can abort your journey and we will refund you the fare for the route not yet travelled.
If the journey you started has become useless for you, you can immediately return on another of our trains or, if necessary with another type of transport service (if such use is included in your ticket) to the place of departure and we will refund you the full fare.