Train cancellation or delay before or during the journey
If your train is cancelled or delayed by more than 60 minutes, you have the following options:
- You can waive your right to start the journey at the place of departure and will receive a full refund of the fare.
- You can travel at no extra cost at the next opportunity or at a later date on another of our trains, possibly via a different route.
- You can cancel the journey you have started and will be refunded the fare for the part of the route not travelled.
- If the journey you started has become pointless for you, you can return to the starting point immediately on another train and will receive a full refund of the fare.
- If you do not receive any information about your onward travel options within 100 minutes of the scheduled departure time of your train, you can continue your journey by another means of public transport (train or bus). The necessary and reasonable costs incurred by you as a result will be reimbursed.