Questions and answers

General questions

• What is ÖBB SimplyGo!?

  SimplyGo! is a free add-on feature in your ÖBB account that makes buying tickets for public transport in Austria easier. SimplyGo! uses GPS tracking to identify the routes you have travelled within Austria and along international corridor routes, determines the appropriate fare and automatically charges your journeys the following day (at around 4.00 am) via the credit or debit card linked to your account. Before boarding, you only need to check in, and after getting off, check out again. You can find all the details, especially about the available means of transport, in the Terms and Conditions for SimplyGo!.

• What are the benefits of ÖBB SimplyGo!?

  SimplyGo! offers three key benefits:

  • One app, one account: activate SimplyGo! once, free of charge, in your ÖBB customer account, giving you access to the fastest way to obtain a valid travel authorisation.
  • Maximum flexibility: Once you’ve checked in, you’re authorised to travel on most public transport across Austria and can decide on the spot which connections to take and where to get off.
  • Automated ticket purchase: The next day (at around 4.00 am), SimplyGo! automatically determines the best fare. If you travel a lot, for example, only the cheaper day ticket will be charged instead of multiple single tickets.
• How can I buy a ticket with ÖBB SimplyGo!?

  A journey with SimplyGo! always starts with check-in and ends with check-out. During this period, you have a valid ticket within the area of validity. You can obtain a travel authorisation in three taps:

  • Step 1: Open the ÖBB App.
  • Step 2: Tap SimplyGo! in the menu bar at the bottom of the screen.
  • Step 3: Check the preselected station and swipe right before boarding.

  After alighting at your destination station, check out by dragging the slider to the left. The amount is charged automatically the next day (around 4.00 am) to your credit or debit card.

• What requirements are there for using ÖBB SimplyGo!?

  To use SimplyGo!, the following requirements must be met:

  • Smartphone: A working smartphone with touchscreen and Apple iOS 17 (or later) or Android 6.0 (or later), with a working SIM card and mobile data enabled.
  • Activation in your ÖBB account: The ÖBB App is installed, you are logged in with your customer account, and you have activated SimplyGo! by accepting the Terms and Conditions and acknowledging the privacy policy.
  • Payment method: A saved credit or debit card. In order to check that valid card details have been entered, a pre-authorisation is carried out and the amount is then released again.

  Important: be sure to allow access to your phone’s location. On Android: Location ON, Location accuracy ON, enable Improve location accuracy, enable Wi-Fi scanning and Bluetooth scanning. On iOS: Set Location to ALWAYS and enable Precise Location. SimplyGo! is not available for Huawei P40 and Mate 30 series devices because they are not compatible with Google location services.

• ÖBB SimplyGo! is not working even though I have enabled location services. What can I do?

  Please check the location settings on your smartphone. On Android: Location ON, Location accuracy ON, enable Improve location accuracy, enable Wi-Fi scanning and Bluetooth scanning. On iOS: Set Location to ALWAYS and enable Precise Location.

• I received an email from ÖBB SimplyGo! with a payment reminder. What should I do?

  Please check your saved payment method. To do so, open SimplyGo! in the ÖBB App, tap the gear icon (Settings) at the top right, go to ‘My payment method’, and edit the saved credit or debit card.

• How do I use the Park&Ride access system with ÖBB SimplyGo!?

  The SimplyGo! ticket is only displayed during an active journey, i.e. between check-in and check-out. This means that the barcode required for the Park&Ride access system is also only available during an active journey. Therefore, only end your journey after you have scanned the barcode at the exit terminal. You can find more information on ÖBB station pages for Lower Austria, Salzburg, Tyrol (Jenbach) and Vienna.

• Can business customers use ÖBB SimplyGo!?

  No, SimplyGo! is currently not available for ÖBB Business accounts. However, you can use the feature for private journeys by logging in with your private ÖBB account details and activating SimplyGo! there. For business trips, log back in with your business account details. SimplyGo! is not available for such journeys.

• What should I do if ÖBB SimplyGo! is syncing for an extended period of time?

  Close the ÖBB App and restart it. In rare cases, it may be necessary to uninstall the app and reinstall it.

• Can I also use SimplyGo! if there is planned construction work on my route and a rail replacement bus runs instead of the regular train?

  Yes, you can also use SimplyGo! during a planned line closure due to engineering works. Planned rail replacement services are included in the timetables, so SimplyGo! recognizes these means of transport as a replacement for the regular train. As usual, you can check in before boarding the means of transport.