When travelling with ÖBB, you can enjoy utmost comfort. If you would like us to, we will gladly pick up your luggage prior to your departure and take it directly to your destination. Your suitcases and bags will be awaiting you when you arrive.

Your benefits

  • Your luggage is transported from door to door.
  • Per booking, you are allowed up to 3 pieces of luggage with a maximum weight of 30 kilogrammes each.
  • Each piece of luggage is ensured up to a value of 800 Euro.
  • Pick-up and delivery is also available from and to Germany, South Tyrol and Switzerland.
  • The "Haus-Haus-Gepäck" service can be booked easily through our points of sale.

How to book the Haus-Haus-Gepäck service

Please book your Haus-Haus-Gepäck service together with your train tickets for the outward and return journey at least two working days prior to your requested pick-up date. On the booking confirmation, you will see a time window of up to 4 hours for pick-up or delivery, as well as the telephone number of the dispatcher in charge. You can call this person to agree a pick-up time within this time window.

This service is available at

  • ÖBB ticket counter
  • Customer service 05-1717

Pick-up and delivery of pieces of luggage

Your luggage is delivered and picked up from Monday through Friday between 08:00 a.m. and 05:00 p.m. (in Vienna also on Wednesdays - if it is a working day - from 05:00 p.m. until 09:00 p.m.). Please note: pick-up and delivery are not possible on Saturdays, Sundays and public holidays.

  • Domestic booking: delivery on the next working day. Exception: 5753 Saalbach and 5754 Hinterglemm (delivery on the second following day)
  • Wednesday evening pick-up in Vienna: delivery on the next Friday (if a working day)
  • International booking: delivery takes 3 working days

Sending your bicycle

The Haus-Haus-Gepäck can also be used to send bicycles or to return a bicycle rented from nextbike to a different rental station. The bicycle and your luggage are picked up at your home and delivered to your destination. You can determine the pick-up and delivery times yourself - anytime from Monday through Friday.

Please book your bicycle transport no later than 5:00 p.m. 2 working days (Saturdays excluded) prior to the requested pick-up date. This can be done at the following places: at the departure station, the rental station (when returning a rented bicycle) or with the ÖBB customer service at +43 (0)5 1717. For this, we will need the following data from you:

  • Name, address and telephone number
  • Pick-up address and requested pick-up date and time
  • Delivery address and requested delivery date and time

You will receive a package band which you can attach to the frame of your bicycle. We recommend that you give us your bicycle packed for transport.

Prices

Price overview in Austria

Luggage Price
Normal luggage (per piece) € 19.40
Special luggage (per piece) € 29.40
Bicycle (per piece) € 39.-
Surcharge for evening collection/delivery on Wednesday per piece € 15.-

Price overview to or from abroad

Luggage Price
Normal luggage (per piece) € 39.-
Special luggage (per piece) € 49.-
Bicycle to Switzerland (packaged, per piece) € 48.-
Surcharge for evening collection/delivery on Wednesday per piece € 15.-

Normal luggage: Suitcase, Travelling bag, Rucksack, Ski boot bag
Special luggage: Skis (packaged), Snowboard, Wheelchair (up to 30 kg, folded), Pram (folded), Pushchair (folded)

Haus-Haus-Gepäck NEW from 9.12.18

Travel with light luggage! We will take care of the rest for you.

When travelling with ÖBB, you can enjoy utmost comfort. We pick up your luggage prior to your departure and take it directly to your destination. Your suitcases, bags, skis or bicycles will be awaiting you when you arrive.

Your benefits

  • Your luggage will be transported from any address to any address, e.g. from home to your hotel.
  • Pick-up and delivery is available anywhere in Austria, to Germany (except for the German islands), South Tyrol and Switzerland.
  • For each booking, you can send an unlimited number of pieces of luggage with a maximum weight of 30 kg each and a combined length and girth of 300 cm (calculation combined length and girth: 1x length + 2x width + 2x height)

Our service includes

  • Notification by driver: the driver will call you approx. 30 minutes before pick-up/delivery in Austria
  • Insurance: Each of your luggage items is ensured up to a value of € 800.00.
  • Bicycle box: When shipping a bicycle, we protect your bicycle from any damage by packing it in a box

How to book the door-to-door luggage service

  • ÖBB ticket counter: Please book your door-to-door luggage service for the outward and return journey at least three working days prior to your requested pick-up date. In addition to the booking confirmation for each piece of luggage, you will also receive a luggage slip and an address tag to identify your luggage.
  • ÖBB Customer Service (telephone: 05 1717): Please book your door-to-door luggage service for the outward and return journey at least two weeks days prior to your requested pick-up date. The booking confirmation, the luggage slips and the address tags to identify your luggage will be sent to you by mail.

Please note that door-to-door luggage can only be booked in combination with a train ticket for ÖBB-Personenverkehr AG trains.

You will find the telephone number for the door-to-door luggage hotline on the booking confirmation, should you have any queries.

Standard service

Pick-up and delivery of pieces of luggage

Your luggage will be collected and delivered from Monday to Friday from 8:00 a.m. to 5:00 p.m. on the day of your choice (if you do not book a certain time window against a surcharge). Please note that no pick-up and delivery is possible on Sundays and public holidays.

Delivery for domestic bookings: next working day

Delivery for international bookings:

  • Germany: 3 working days
  • South Tyrol: 3 working days
  • Switzerland: 4 working days including customs clearance

Price overview within Austria

Lugagge Price
Normal luggage (per piece) € 21,-
Special luggage (per piece) € 31,-
Bicycle (per piece) € 49,-
Tandem bicycle (per piece) € 59,-

Price overview to or from abroad

Luggage Price
Normal luggage (per piece) € 39,-
Special luggage (per piece) € 54,-

For greater flexibility

Pick-up and delivery in Austria

For a more flexible service, you can choose between a morning and an afternoon window, as well as an evening and a Saturday service against a surcharge.

The evening and Saturday service can be booked for the following metropolitan areas:

  • Vienna with postal codes 1xxx
  • Vienna surroundings with the postal codes 2320 - 2353
  • Linz with the postal codes 4020 - 4046, 4050 - 4063, 4600 - 4614
  • Graz with the postal codes 8010 - 8074
  • Salzburg with the postal codes 5010 - 5033
  • Klagenfurt/Villach with the postal codes 9000 - 9065, 9210 - 9220, 9231, 9500 - 9508
  • Innsbruck with the postal codes 6010 - 6020, 6029 - 6061, 6071

Delivery for domestic bookings (pick-up and delivery in Austria):

  • Evening service: on the working day after the next
  • Saturday service: on the working day after the next

Delivery for international bookings (pick-up in Austria with delivery abroad or pick-up abroad with delivery in Austria):

  • Evening/Saturday service to Germany: 4 working days
  • Evening/Saturday service to South Tyrol: 4 working days
  • Evening/Saturday service to Switzerland: 5 working days including customs clearance

For deliveries with a destination abroad, it is not possible to request a specific time window for delivery. For deliveries to Austria, it is not possible to request a time window for pick-up.

Mögliche buchbare Zeitfenster

Monday to Friday

Time window Surcharge (per pick-up or per delivery)
Morning 8:00 a.m. - 12:00 p.m. € 14,-
Afternoon 12:00 p.m. - 5:00 p.m. € 14,-
Evening 5:00 p.m. - 8:00 p.m.
(bookable only in the listed postal codes of the Austrian metropolitan areas)
€ 20,-

Saturday

Time window Surcharge (per pick-up or per delivery)
Morning 8:00 a.m. - 12:00 p.m.
(bookable only in the listed postal codes of the Austrian metropolitan areas)
€ 35,-

Permitted luggage

  • Normal luggage: Suitcase, backpack, travel bag, ski boot bag
  • Special luggage: Ski, snowboard and sleigh (packed); golf equipment (packed); wheelchair, stroller, buggy (folded)
  • Bicycles: Bicycle, electric bicycle without battery, tandem bicycle for max. 2 persons

Non-permitted luggage

Pieces of luggage heavier than 30 kg or exceeding a combined length and girth of 300 cm (1x length + 2x width + 2x height), surfboards, canoes, musical instruments, animals, firearms as well as other goods falling under the Austrian Act on the Transport of Dangerous Goods and other objects which by their nature do not serve a travel purpose.