Your personal luggage handler

When travelling with ÖBB, you can enjoy utmost comfort. If you would like us to, we will gladly pick up your luggage prior to your departure and take it directly to your destination. Your suitcases and bags will be awaiting you when you arrive.

Your benefits

  • Your luggage is transported from door to door.
  • Per booking, you are allowed up to 3 pieces of luggage with a maximum weight of 30 kilogrammes each.
  • Each piece of luggage is ensured up to a value of 800 Euro.
  • Pick-up and delivery is also available from and to Germany, South Tyrol and Switzerland.
  • The "Haus-Haus-Gepäck" service can be booked easily through our points of sale.

How to book the Haus-Haus-Gepäck service

Please book your Haus-Haus-Gepäck service together with your train tickets for the outward and return journey at least two working days prior to your requested pick-up date. On the booking confirmation, you will see a time window of up to 4 hours for pick-up or delivery, as well as the telephone number of the dispatcher in charge. You can call this person to agree a pick-up time within this time window.

This service is available at

  • ÖBB ticket counter
  • Customer service 05-1717

Pick-up and delivery of pieces of luggage

Your luggage is delivered and picked up from Monday through Friday between 08:00 a.m. and 05:00 p.m. (in Vienna also on Wednesdays - if it is a working day - from 05:00 p.m. until 09:00 p.m.). Please note: pick-up and delivery are not possible on Saturdays, Sundays and public holidays.

  • Domestic booking: delivery on the next working day. Exception: 5753 Saalbach and 5754 Hinterglemm (delivery on the second following day)
  • Wednesday evening pick-up in Vienna: delivery on the next Friday (if a working day)
  • International booking: delivery takes 3 working days

Sending your bicycle

The Haus-Haus-Gepäck can also be used to send bicycles or to return a bicycle rented from nextbike to a different rental station. The bicycle and your luggage are picked up at your home and delivered to your destination. You can determine the pick-up and delivery times yourself - anytime from Monday through Friday.

Please book your bicycle transport no later than 5:00 p.m. 2 working days (Saturdays excluded) prior to the requested pick-up date. This can be done at the following places: at the departure station, the rental station (when returning a rented bicycle) or with the ÖBB customer service at +43 (0)5 1717. For this, we will need the following data from you:

  • Name, address and telephone number
  • Pick-up address and requested pick-up date and time
  • Delivery address and requested delivery date and time

You will receive a package band which you can attach to the frame of your bicycle. We recommend that you give us your bicycle packed for transport.


Price overview in Austria

Luggage Price
Normal luggage (per piece) € 19.40
Special luggage (per piece) € 29.40
Bicycle (per piece) € 39.-
Surcharge for evening collection/delivery on Wednesday per piece € 15.-

Price overview to or from abroad

Luggage Price
Normal luggage (per piece) € 39.-
Special luggage (per piece) € 49.-
Bicycle to Switzerland (packaged, per piece) € 48.-
Surcharge for evening collection/delivery on Wednesday per piece € 15.-

Normal luggage: Suitcase, Travelling bag, Rucksack, Ski boot bag
Special luggage: Skis (packaged), Snowboard, Wheelchair (up to 30 kg, folded), Pram (folded), Pushchair (folded)