How to book the Haus-Haus-Gepäck service
Please book your Haus-Haus-Gepäck service together with your train tickets for the outward and return journey at least two working days prior to your requested pick-up date. On the booking confirmation, you will see a time window of up to 4 hours for pick-up or delivery, as well as the telephone number of the dispatcher in charge. You can call this person to agree a pick-up time within this time window.
This service is available at
- ÖBB ticket counter
- Customer service 05-1717
Pick-up and delivery of pieces of luggage
Your luggage is delivered and picked up from Monday through Friday between 08:00 a.m. and 05:00 p.m. (in Vienna also on Wednesdays - if it is a working day - from 05:00 p.m. until 09:00 p.m.). Please note: pick-up and delivery are not possible on Saturdays, Sundays and public holidays.
- Domestic booking: delivery on the next working day. Exception: 5753 Saalbach and 5754 Hinterglemm (delivery on the second following day)
- Wednesday evening pick-up in Vienna: delivery on the next Friday (if a working day)
- International booking: delivery takes 3 working days
Sending your bicycle
The Haus-Haus-Gepäck can also be used to send bicycles or to return a bicycle rented from nextbike to a different rental station. The bicycle and your luggage are picked up at your home and delivered to your destination. You can determine the pick-up and delivery times yourself - anytime from Monday through Friday.
Please book your bicycle transport no later than 5:00 p.m. 2 working days (Saturdays excluded) prior to the requested pick-up date. This can be done at the following places: at the departure station, the rental station (when returning a rented bicycle) or with the ÖBB customer service at +43 (0)5 1717. For this, we will need the following data from you:
- Name, address and telephone number
- Pick-up address and requested pick-up date and time
- Delivery address and requested delivery date and time
You will receive a package band which you can attach to the frame of your bicycle. We recommend that you give us your bicycle packed for transport.