Störung im ÖBB Ticketshop

Increased security when purchasing tickets

ÖBB is using the 3-D Secure method for online and mobile ticketing.

PIN code entry when purchasing at ticket machines

When paying with MasterCard, VISA, American Express or DinersClub, you will have to enter the 4-digit PIN code. Respective notifications in German and English will be shown on the ticket machines. Debit card payments already require the entry of the PIN code. When paying with credit card at the ÖBB ticket counters or in the ÖBB travel agency, you will be asked to confirm the purchase with your signature or PIN code.

Hint

Every credit card holder has a secret four-digit security code.Should you have questions regarding your PIN code, please directly contact your credit card provider.

3-D Secure password entry when making on-line and mobile purchases using MasterCard, VISA or American Express

ÖBB is using the 3-D Secure method for on-line (tickets.oebb.at) and mobile ticketing (ÖBB app). You will have to enter a 3-D Secure password when purchasing tickets with your MasterCard, VISA or American Express card. This makes on-line and mobile ticket purchases with your credit card even safer!

The internationally respected 3-D Secure method authenticates the credit card's owner by means of an additional password entry and is used to make your credit card payments on the internet even safer. Depending on the credit card used, this security method is known by the names Verified by Visa, MasterCard SecureCode or American Express SafeKey.

Hint

Should you have any questions regarding the 3-D Secure method or in case you have forgotten your password, please directly contact your credit card provider.