Accessibility statements ÖBB Scotty

Valid from: 04.11.2025

Austrian Federal Railways endeavours to make its digital offerings accessible in accordance with the Web Accessibility Act (WZG) as amended to implement Directive (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016 on the accessibility of the websites and mobile applications of public sector bodies (Official Journal L 327 of 2 December 2016, p. 1) and the Accessibility Act (BaFG), which implements the European Accessibility Directive RL (EU) 2019/882 on the accessibility requirements for products and services (EEA).

This accessibility statement applies to:

Status of compliance with requirements

Due to the points listed below, ÖBB Scotty is currently partially compliant with WCAG 2.1, Level AA and the European standard EN 301 549 V3.2.1.

Non-accessible content

Incompatibility with accessibility regulations

In some cases, labels and the marking of names, roles, values, status messages, buttons, icons, links and interactive elements may not be optimally implemented, individual headings may be missing, keyboard operation and focus order may be restricted when using an external keyboard, contrast may be too low in some cases, and dynamic search results may not be communicated optimally in some cases.

This means that WCAG success criteria SC 1.1.1 (text equivalent), SC 1.3.1 (information, structure and relationships of the presentation), SC 2.1.1 (ensuring operability via the keyboard), 4.1.3 status messages, SC 1.4.3 (contrast) are not fully met.

Work is ongoing to resolve these issues.

Disproportionate burden

Full WCAG-compliant accessibility of the map functions and the display of graphic elements cannot be guaranteed. In these cases, the focus is on alternative forms of display (text lists, search input, travel information in structured table form).

The functions concerned are being continuously developed and improved.

Content outside the scope of application

  • Third-party content and services (e.g. external map APIs) are not directly within the sphere of influence of ÖBB.
  • No comprehensive accessibility commitment can be made for this content.

Creation of this statement

This statement was created on 04.11.2025. We endeavour to continuously adapt it as improvements are made for our customers.

The compatibility of the website and native apps with the WZG for the implementation of the requirements of Directive (EU) 2016/2102 and with the Accessibility Act was assessed in the form of:

  • Accessibility checks according to WCAG 2.1 A/AA and EN 301 549 V3.2.1.
  • Ongoing manual testing
  • Supporting screen reader testing on iOS, Android and desktop
  • Feedback from users, including people with visual impairments

The statement will be updated in the event of significant functional changes.

Feedback and contact

We are continuously working to improve ÖBB Scotty.

If you notice any barriers, please contact us using the contact form.

Please specify as precisely as possible:

  • which function is affected
  • which platform is affected (web, iOS, Android)
  • which assistive technologies (screen reader, voice-over, talkback, etc.) were used, if applicable

Enforcement procedure for violations of the Web Accessibility Act

If you are not satisfied with the responses received from the above contact option, you can submit a complaint to the Austrian Research Promotion Agency (FFG). The FFG accepts complaints electronically via the contact form.

→ Contact form for the complaints office

The FFG will examine the complaints to determine whether they relate to violations of the provisions of the Web Accessibility Act, in particular deficiencies in compliance with accessibility requirements, by the federal government or an institution associated with it. If the complaint is justified, the FFG must issue recommendations for action to the federal government or the legal entities concerned and propose measures to remedy the deficiencies.

→ Further information on the complaints procedure

Enforcement procedure for violations of the Accessibility Act

If you are not satisfied with the responses received from the above contact, you can contact the following office:

Social Ministry Service - Vienna Regional Office
Babenbergerstraße 5, 1010 Vienna
Email: post.wien@sozialministeriumservice.at
www.sozialministeriumservice.at

Technical information

  • Optimised for common modern browsers (Edge, Chrome, Firefox, Safari)
  • Screen reader tests with VoiceOver (iOS), TalkBack (Android) and common desktop screen readers