Personal, non-transferable season tickets that have been forgotten
A fare recovery claim will be issued if you are unable to present any of the following season tickets for ticket inspection
- A personally registered, non-transferable season ticket (e.g. your Annual Travel Pass, student or apprentice free travel card, etc.) or
An immediate data check to establish if you have a season ticket is not possible for technical and privacy reasons. Annual passes, student or apprentice free travel cards are usually issued by a local transport authority, which hold the data related to the ticket. For reasons of data protection, this information is not automatically owned by ÖBB-Personenverkehr AG.
If you own a season ticket in your name and are issued with a fare recovery claim for a journey for which your season ticket is valid, please make contact in writing or by e-mail to the address above, to appeal against the fare recovery claim (see above).
An appeal can only be dealt with if you provide a copy or a scan of the, non-transferable season ticket, registered in your name. The scan or copy will be checked by ÖBB with the issuing transport authority. If this confirms the validity of the season ticket, the fare claim will be reduced to € 10.- (The fee for retrospective verification fee for a personal, non-transferable season ticket). As appropriate, the payment for this claim will be reimbursed less the administration fee.
Non-registered travel cards that have been forgotten
If you are unable to present your usual weekly or monthly pass, a single ticket, or other ticket not personally registered to you, for ticket inspection, you will be issued with a fare recovery claim.
Since these tickets are not personally registered, they cannot be subsequently assigned or fixed to a specific person, and the fare recovery claim cannot be reduced.
ÖBB-customer travel cards that have been forgotten
If you are unable to present your Vorteilscard with your Vorteilscard ticket on an intercity train you will be issued with a fare recovery claim for the difference between the Vorteilscard ticket and standard ticket, plus a handling fee of € 3.-.
In local and regional trains, you will be issued with a fare recovery claim (see "inspection fee, local and regional transport"). On proof of a valid Vorteilscard for this ride, the claim is reduced to € 10.- (Fee for retrospective verification of a personal season ticket). Please note that travel over the Verbund network, in most cases, is not covered by ÖBB customer travel cards. As appropriate, the payment for this claim will be reimbursed less the administration fee.
An immediate check on the train of whether you have an ÖBB-customer card is not possible, for technical reasons. Send a copy or scan of your Vorteilscard and your Vorteilscard ticket to the appropriate fare recovery team. The information under "contact and procedure" is also valid in this situation.