Requests for fare payment

Legal basis for fare recovery claims and inspection fees.

The legal basis for issuing a claim for fare recovery and a ticket inspection fee can be found in the following documents:

In levying an inspection fee it is necessary to distinguish whether the ticket inspection is carried out in a local train or in an intercity train:

Local and regional public transport

In local trains of ÖBB (i.e. trains that are labelled R, REX, or S-Bahn), a journey may only be commenced with a valid ticket. The only exceptions are at boarding stations where a ticket purchase is not possible.

Tickets can be purchased before departure

If it is not possible to purchase a ticket at the boarding station (e.g. because there are no ticket machines available or working) a ticket must be purchased immediately after boarding either at the ticket machine on the train (at one end of the train), or by seeking out the train crew to purchase a ticket, as soon as you are able to.

If you are found on a commuter train without a valid ticket, you will be liable to an inspection fee of € 90,- (for immediate cash payment). You will receive a receipt showing the fare recovery claim number and a confirmation of the personal details that have been noted, if requested.

If you do not pay immediately, the charge is increased by an administration fee of € 30,-. In such a case, your personal details will be noted and a fare recovery claim issued for later payment. You will receive a confirmation with all the necessary information for payment (fare recovery claim number, bank details, etc.).

Intercity Travel

In all intercity trains (railjet ICE, EC, IC, EN, D) it is possible to purchase a ticket on board the train subject to an additional charge of € 3,-. You must contact the train crew as soon as your situation allows, preferably right after boarding.

If you do not contact the train crew, an inspection fee of € 90,- , (for immediate cash payment), is payable in addition to your rail fare. You will receive a receipt showing the fare recovery claim number and if requested a confirmation of the personal details that have been noted.

If you do not pay immediately, the fare charge is increased by an administration fee of € 30,-). In such cases, your personal details will be noted and you will be issued a fare recovery claim for later payment. You will receive a confirmation with all the details necessary for the payment (reference number, bank and account details, etc.).