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Updates - Current border situation - International local transport

Travel safely!

Mandatory mouth and nose protection

Since Tuesday, 14 April 2020, all public transport has been subject to mouth and nose protection.

We ask our passengers to take mouth-nose protection on their own responsibility and to wear it on our trains and buses. Alternatively, a scarf or other mouth-nose covers can also be used. Please just keep in mind: mouth and nose must be fully covered!

Sujet Mund- und Nasenschutz

Current restrictions

In view of the current situation, passenger services are presently experiencing significant reductions. For example, international train services to many countries have been suspended. You can obtain further information about this from our route information service. The timetable changes have been integrated into the ÖBB timetable and are available in SCOTTY and from ÖBB Customer Services on 05-1717.

Please make sure to find out about your preferred connection in advance.

Overview of the changes

Austria

Many professions depend on functioning public transport. ÖBB and its employees are therefore still in action and ensure that you get to your destination reliably and safely every day.

Local and regional transport and long-distance transport are back in regular operation throughout Austria.

Mutual ticket acceptance by ÖBB and WESTbahn

Starting on 20 April 2020, tickets of ÖBB and WESTbahn will be mutually accepted on the western route between Vienna and Salzburg. You can find detailed information in our FAQ.

Bus services in Austria

  • Postbus
    For detailed information, please refer to the respective websites of the transport associations, which can be found by clicking here.
  • Vienna Airport Lines
    Lines VAL 2 and VAL 3 are suspended until further notice. Line VAL 1 will operate hourly between Westbahnhof via Vienna main station to Vienna Airport between 04.30 hrs and 00.30 hrs.

Bordgastronomie

In unseren Zügen mit Bordrestaurant von DoNs bieten wir ab 21. Mai 2020 wieder ein etwas erweitertes Angebot. Um den hygienischen Vorgaben bestmöglich zu entsprechen, servieren wir Speisen und Getränke im umweltfreundlichen Einweggeschirr. Genaue Informationen finden Sie in der Speisekarte bzw. für unsere Züge mit mobilem Bordservice von DoNs im Folder für Snacks.

Ticket sales

ÖBB ticket counters remain open at the main hubs of the railway network. Tickets can also be purchased from the 1,100 ticket machines.

Please purchase your ticket digitally in the ÖBB app or at tickets.oebb.at. This way you reduce your stay at the station before the start of your journey and enable our train attendants to contactlessly check your ticket.

The following ticket counters are open

Bregenz, Dornbirn, Feldkirch, Graz Hbf, Innsbruck Hbf, Linz Hbf, Salzburg Hbf, St. Pölten Hbf, Villach Hbf, Wien Floridsdorf, Wien Hauptbahnhof, Wien Meidling, Wien Westbahnhof, Wiener Neustadt and Zell am See.

  • since 2 June: Bad Gastein, Bruck/Mur, Eisenstadt, Klagenfurt Hbf (inkl. Lounge), Leibnitz, Leoben, Neusiedl am See, Wien Heiligenstadt, Wien Mitte, Wien Praterstern, Wolfsberg
  • since 5 June: Jenbach, Kitzbühel, Kufstein, Landeck-Zams, Lienz, Wörgl Hbf
  • since 8 June: Attnang-Puchheim, Braunau am Inn, Gmunden, Ried im Innkreis, Steyr, Mödling, Spittal-Millstättersee, Schwarzach-St. Veit, Wels Hbf

Additional ticket counters open weekly

  • on 15 June: Amstetten, Bad Ischl, Baden, Feldbach, Gmünd (NÖ), Knittelfeld, Korneuburg, Mürzzuschlag, Saalfelden, Schladming, Tulln, Vöcklabruck, Ybbs a. d. Donau
  • on 22 June: Krems a.d. Donau
  • on 1 July: Bruck a. d. Leitha, Flughafen Wien, Mattersburg, St. Valentin
Lounges and Kundenservice.direkt
Station Lounge Kundenservice.direkt
Graz Hbf opened opened
Innsbruck Hbf   opened
Linz Hbf opened opened
Salzburg Hbf opened opened
Villach Hbf   opened
Wien Hauptbahnhof opened  
Wien Meidling opened  
Book ticket now
Buy cashless tickets

Travel is now even more convenient with the ÖBB app! Our mobile ticketing accelerates ticket purchases and offers you many personalized services. All cashless!

International daily services

Important

Before you start your journey, please contact the authorities of the respective countries to find out about any entry requirements or hygiene measures (compulsory masks).

The current entry requirements for Austria can be found on the website of BMK.

Resumption of Nightjet services

With immediate effect you can again travel with the ÖBB Nightjet to many destinations overnight, stress-free and environmentally friendly. For precise information, please see the list on nightjet.com under "Details on the resumption of services".

YOUR OWN COMPARTMENT FOR MORE PRIVACY

Until further notice, single seats can be booked on ÖBB Nightjets in the seating carriage, couchette carriage with 4-person compartments, or in the sleeper carriage. For maximum privacy, the compartments in the three comfort categories can also be booked as a separate (private) compartment. This enables you to travel in a compartment with just your family or friends, without having to share it with other passengers who are not in your group.

On the connections from/ to Rome and Livorno only entire compartments can be booked due to official requirements: Private compartments in the seat car and couchette, sleeping car/ sleeping car deluxe only for exclusive use in single/ double/ triple occupancy. Tickets for single seats that have already been purchased remain valid, but train staff can allocate other seats in the same travel category so that the minimum distance can be observed. Vehicle transport to/ from Livorno can still be booked unchanged.

You can find full details about private compartments on the website or by calling ÖBB customer service on 05-1717.

NIGHTJET CORONAVIRUS GUIDE

Download the current rules of conduct.

Corona timetable FAQ

In order to maintain train services between Vienna and Salzburg, the Federal Ministry of Climate Action is ordering train services from us and WESTbahn starting on Monday 20 April 2020.

We have compiled the most important questions for you here:

Note

The measures apply until further notice and will be updated as necessary.

Cancellation

ÖBB grants extensive goodwill arrangements beyond the regular reimbursement conditions for tickets bought until 15 march 2020:

  • National ÖBB tickets: Tickets valid until 1 June 2020 can be exchanged for ÖBB vouchers.
  • International ÖBB tickets: The refund of tickets depends, among other things, on the currently valid entry regulations of the federal government for the individual countries.

ÖBB is monitoring and analysing the development of the situation. If necessary, the goodwill arrangements will be adjusted.
Please contact ÖBB Customer Service by phone or e-mail.