ÖBB offers different channels for you to purchase your ticket. You decide yourself how you want to book your journey:
- Your quickest option for buying a ticket is online or mobile via our ÖBB App.
- Another option is at the ÖBB ticket vending machines. Here, you also benefit from the self-booking discount for Vorteilstickets (discounted tickets).
- If you need assistance for your booking, please get in touch with the ÖBB customer service at +43 (0)5 1717 or go to one of the ÖBB ticket counters or ÖBB travel agencies.
Buying tickets from our travel consultants
Our travel consultants will be glad to assist you. They can sell tickets, make seat reservations for you and provide you with any information you may need for your journey. Make the most of this personal service - throughout Austria at more than 90 travel centres located at ÖBB train stations.
Tickets for first class and business class are also available at our exclusive ÖBB Lounges. With a first-class ticket, you are welcome to wait for your train in these lounges - free snacks and drinks, magazines and Wi-Fi included.
Buying tickets from our train attendants
You did not have the time to buy your train ticket before starting your journey? On long-distance trains, you can also buy your tickets directly from your train attendant. Warning: for on-board ticket purchases, an additional service fee of 3 Euro is charged.
For self-service routes using regional transport, you need to buy your ticket before starting your journey. Tickets can only be bought from the train team in exceptional cases - if there is no ticket vending machine or ticket counter at the station where you boarded the train.
Buying tickets for ÖBB regional trains
On the ÖBB trains for local transport - regional train, regional express and S-Bahn - we offer a self-service model. For you as a passenger, this means: you need to buy a valid ticket for your trip before boarding the train.
Did you board the train without a ticket?
Boarding a train without a train ticket is only allowed at stations where there is no ÖBB ticket vending machine or ÖBB ticket counter. In this case, please buy your ticket immediately after boarding the train at the ticket vending machine (located at one end of the train) or contact the team of train attendants as soon as possible.
Which stations have a vending machine or a ticket counter?
Click on station information in the online services. Then, select one station. Under "Equipment", you will find information about ticket counters and opening hours, as well as ticket vending machines and their locations.
Information events on ticket vending machines
We will be glad to assist you in operating our ticket vending machines. For interested groups, individual appointments can be made on site at train stations or subway stops. Contact form.