Conditions to redeem ÖBB vouchers you received as a goodwill gesture or after a cancellation:

  • Redeemable online at or in the ÖBB App.
  • Not redeemable for the purchase of an ÖBB Vorteilscard discount card and for ticket purchases with the ÖBB Businesscard or ÖBB Schulcard.
  • Validity period cannot be extended; voucher cannot be exchanged for cash or other vouchers.

Please keep in mind that if you cancel an order that you have paid by voucher in full or in part, the purchase amount can only be refunded in the form of a voucher.

The conditions may be different from those of other vouchers, such as special offer vouchers! Please read the redemption conditions of each voucher carefully.

ÖBB Vouchers purchased at a ticket office or from the ÖBB Customer Service

For the conditions of how to buy and then redeem the purchased vouchers please read the Manual for Travelling with ÖBB in Austria, which is currently available in German language.