Please find a quick and easy overview of the the most frequently asked questions as follows. Feel free to browse through the categories or find answers using the search. The button "Could not find an answer" will lead you directly to our online contact form.

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Service and Equipment

  • Is there WiFi on the Nightjets?

    Not yet, unfortunately.

  • Is it possible to buy food and drinks aboard? U ntil when can I buy them?

    Yes, beverages and snacks can be purchased from the train team in the couchette or sleeper cabin at any time.

  • Is there a quiet time at night?

    Please observe the night quiet time from 10:00 p.m. until 8:00 a.m. and avoid any kind of noise. Please switch off the main lighting in the sleeper and couchette cars during the quiet time at night.

  • Is there a wake - up service, and where can I order it?

    In the sleeper car, the train team will gladly arrange a wake-up call for you and wake you up on time in the morning.

  • Are there sanitary facilities (shower, toilet, ...) in every wagon?

    Yes, there are washing and toilet facilities in each wagon. The deluxe compartments in the sleeper cars are equipped with their own showers.

  • I want to travel with my family. What optio ns do I have?

    Families (1-2 adults with up to 4 children) can travel on the ÖBB Nightjet in a separate family compartment, available at a low fixed rate. You will find further details on the family compartment.

  • Is an upgrade possible on th e train?

    Yes, if there are spaces available, you can request a switch to a higher comfort class (e.g. from seating carriage to couchette) against a surcharge from our on-board train team.

  • Can I lock my compartment?

    All compartments can be locked by the passenger, while an intercom system allows you to directly contact the train team. Couchette compartments can be closed from the inside. Seat carriage compartments cannot/are not allowed to be closed from the inside.

  • Can I travel with my dog?

    Dogs may only be taken along on an ÖBB Nightjet if you book an entire compartment. The dog's ticket can currently only be purchased on the train. Service dogs travel free of charge and do not need to wear a muzzle. Trips within Austria are subject to ÖBB's terms and conditions.

  • Can animals be taken along on a Nightjet?

    Only in transport boxes which can be considered a piece of luggage.

  • Can bicycles be taken along on the Nightjets?

    Bicycles can currently only be taken on Nightjets travelling between Germany and Austria, as well as Switzerland (seasonal). Bicycles require separate tickets and reservations.

  • Are all the Nightjet trains equipped with air conditioning, and can the temperature be controlled separately for each compartment?

    Yes, all sleeper, couchette and seating carriages are air conditioned, and the temperature can be controlled separately for each compartment.

  • Are Nightjet trains barrier - free?

    On many routes, passengers with limited mobility can make use of a coach with wheelchair-accessible couchette compartment and adjacent sanitary facilities. This couchette compartment provides room for one passenger with a wheelchair and one accompanying person.

    Further information on this can be found at http://www.oebb.at/en/angebote-ermaessigungen/nightjet-reisekategorien - Couchette coach with wheelchair
    compartment.

  • When do I need to be in my compartment on the train?

    Please be at your seat 15 minutes after departure at the latest.

  • When are the sleeper and couchette cabins prepared for the night?

    Sleeper car beds and couchettes will automatically be prepared from 10:00 p.m. onwards at the latest. If you already wish to go to bed at 9:00 p.m., the sleeper car beds or couchettes in the compartment will be prepared earlier as needed. In the morning, the compartment will be changed at 8:00 a.m. at the latest. Some trains have times which deviate from this schedule. In these cases, you will be informed by our employees accordingly.

  • What can I expect in the compartment I booked?

    Information on our travel categories can be found under travel categories.

  • What can I do if there are certain foods I need to avoid?

    Kindly send special requests for food served on the Nightjet trains (e.g. gluten-free breakfast) to the following e-mail address until 24 hours prior to your departure: contact-austria@newrest-wagonslits.eu.

  • What travel categories are there on the Nightjet?

    Information on our travel categories can be found under travel categories.

  • What food is included in the breakfast, and when is it served?

    In the couchette cabin, you will receive a "Vienese breakfast" (coffe/tea, 1 bread roll, butter, jam). In the sleeper car, you can configure your breakfast according to your wishes based on the menu.

  • Where can I store my luggage?

    Please stow easy-to-stow luggage using the luggage racks above the seats. As their height is limited, please stow bulky luggage under your seat or in suitable luggage racks, if available. For the safety of our passengers: please keep the passageways, doors and escape routes free at all times. Luggage must be stored in a way that ensures that other passengers are not inconvenienced or impeded.