Here, you will find all information on our points of sale, prices and cancellation terms for vehicle tickets.
Points of sales for vehicle tickets
Tickets for cars and motorcycles can be purchased up to 6 months in advance at the following points of sale: at the ÖBB ticket shop, at the ÖBB customer service at +43 (0)5 1717, at the ÖBB ticket counters, at the ÖBB travel agencies and from domestic as well as international travel agencies selling rail tickets.
In Germany, you can purchase your vehicle ticket from the DB sales offices, in Italy from the ÖBB sales offices and in Switzerland from the train station travel agency Wipkingen in Zurich (a booking fee applies).
Please note: in addition to the vehicle ticket, all passengers travelling along need individual personal tickets for the ÖBB night train. All special offers as well as further information can be found at oebb.at/nachtreisen.
What you need for your booking
When booking the ticket for your vehicle, please provide the following information:
- Car model
- License number
- Dimensions, including all superstructures (e.g. roof luggage or ski racks)
Warning: places for cars with special sizes (height of more than 158 or width of more than 200 centimetres) cannot be booked via the ÖBB ticket shop. These tickets can only be booked with the ÖBB customer service at +43 (0)5 1717, as well as from the ÖBB ticket counters.
Exchange, cancellation and reimbursement
A ticket exchange for a motorail train is treated as a cancellation combined with a new booking. Warning: for online tickets, neither exchanges nor refunds are possible. For all further tickets, the following provisions apply:
- Until 15 days prior to the first day of validity: free reimbursement
- After this until 1 day prior to the first day of validity: reimbursement of 50 % of the fare (minimum of 15 Euro)
- After the first day of validity: no reimbursement
For domestic travel, the provisions mentioned refer to the total amount specified on the ticket (car or motorcycle cargo plus transport of passengers).
Prices for vehicle transport
Standard as well as peak season cargo prices apply to the transport of vehicles by rail within Austria. Peak season prices apply year-round on Fridays, Saturdays and Sundays (day of departure), at all other times the standard prices apply. Warning: for motorcycles with sidecars or trailers as well as trikes, car transport prices apply.
Place and time of loading for cars and motorcycles
Vehicles are generally loaded starting 1 to 2 hours prior to the departure of the train. Please note the time of loading specified on your ticket, and arrive at the place of loading "Vienna Central Station Motorail Train (platform 14 to 16) on time. Access is currently only possible via Gudrunstraße/Laimäckergasse.
When entering the facility, please present your vehicle ticket. The vehicle will be inspected briefly, and you will be asked to park in a waiting lane on the loading parking lot until you are ready to load your car or motorcycle. The persons accompanying you can already enter the waiting area through the pedestrian tunnel. It is not possible to enter/exit the vehicle in the immediate proximity of the ramp. In the barrier-free waiting area, there is an air-conditioned waiting room with snack and beverage vending machines, as well as toilet facilities with a nappy-changing area.