Requests for fare payment
Legal basis for fare recovery claims and inspection fees
The legal basis for issuing a claim for fare recovery and a ticket inspection fee can be found in the following documents:
- § 21 of the Railway Transport Act (Eisenbahnbeförderungsgesetzes - EBG)
- ÖBB Passenger Tariff (PT/ ÖBB) clauses 9.1 to 9.5
- PT/ ÖBB; Appendix 3, clauses 18.1 to 18.15
- PT/ ÖBB; Appendix 14 (Table of charges).
In levying an inspection fee it is necessary to distinguish whether the ticket inspection is carried out in a local train or in an intercity train:
Local and regional public transport
In local trains of ÖBB (i.e. trains that are labelled R, REX, or S-Bahn), a journey may only be commenced with a valid ticket. The only exceptions are at boarding stations where a ticket purchase is not possible.
Tickets can be purchased before departure:
- at ticket machines
- at the ticket counter at a station
- as an online ticket on the Internet
- as a "Handy-Ticket" using your mobile phone
If it is not possible to purchase a ticket at the boarding station (e.g. because there are no ticket machines available or working) a ticket must be purchased immediately after boarding either at the ticket machine on the train (at one end of the train), or by seeking out the train crew to purchase a ticket, as soon as you are able to.
If you are found on a commuter train without a valid ticket, you will be liable to an inspection fee of 65,- Euro (for immediate cash payment). You will receive a receipt showing the fare recovery claim number and a confirmation of the personal details that have been noted, if requested.
If you do not pay immediately, the charge is increased by an administration fee of 30,- Euro. In such a case, your personal details will be noted and a fare recovery claim issued for later payment. You will receive a confirmation with all the necessary information for payment (fare recovery claim number, bank details, etc.).
In all intercity trains (railjet ICE, EC, IC, EN, D) it is possible to purchase a ticket on board the train subject to an additional charge of 3,- Euro. You must contact the train crew as soon as your situation allows, preferably right after boarding.
If you do not contact the train crew, an inspection fee of 65,- Euro, (for immediate cash payment), is payable in addition to your rail fare. You will receive a receipt showing the fare recovery claim number and if requested a confirmation of the personal details that have been noted.
If you do not pay immediately, the fare charge is increased by an administration fee of 30,- Euro). In such cases, your personal details will be noted and you will be issued a fare recovery claim for later payment. You will receive a confirmation with all the details necessary for the payment (reference number, bank and account details, etc.).
Payment of control fee
If the train crew issues a fare recovery claim, it can be paid in cash immediately.
If immediate payment is not made a fare recovery claim is issued for later payment. It contains the details of your photo ID, which you must show, information indicating the basis of the claim, bank payment details and the ten digit number of the fare recovery claim.
In every case, payment of the penalty fare must be made in to the bank account detailed on the claim. In addition, the ten digit fare recovery claim number, printed on the document, must be specified, so that the payment can be assigned correctly. If you transfer the amount without this information, the payment cannot be allocated, and the claim remains open.
The period for payment is 14 days. Please note that the ÖBB-Personenverkehr AG will not send any reminders, as the fare recovery claim should normally be paid immediately and the deferral of the claim for later payment is already classified as a reminder.
Debts that remain after the due date are automatically forwarded to a collection agency, which will incur additional costs.
Sort Code (BLZ): 18190
Account Number: 10014010008
Bank Österreichische Verkehrskreditbank
Payment can be made by all methods of bank transfer
- Cash payment at a Bank
- Transfer from a personal or joint account
- Telephone banking or Internet banking
Appeal options regarding a request for fare payment
Contact and Procedure
Appeals against fare recovery claims can only be dealt with if the ten digit claim number is indicated in the subject heading of your letter.
All appeals must be submitted in writing to ensure full identification and traceability.
The contact address for appeals is:
ÖBB Customer Service / ÖBB-Kundenservice
Fare RECOVERY / Fahrgeldnachforderung
If submitting by E-Mail please send appeals to: firstname.lastname@example.org.
An appeal against a fare recovery claim does not give any right of suspension of the payment period of 14 days. Should your appeal be acknowledged, you will receive a reimbursement of your payment less any rightfully recognised claim for fare recovery.
Forgotten season tickets / ÖBB customer cards
Personal, non-transferable season tickets that have been forgotten
A fare recovery claim will be issued if you are unable to present any of the following season tickets for ticket inspection;
- A personally registered, non-transferable season ticket (e.g. your Annual Travel Pass, student or apprentice free travel card, etc.) or
An immediate data check to establish if you have a season ticket is not possible for technical and privacy reasons. Annual passes, student or apprentice free travel cards are usually issued by a local transport authority, which hold the data related to the ticket. For reasons of data protection, this information is not automatically owned by ÖBB-Personenverkehr AG.
If you own a season ticket in your name and are issued with a fare recovery claim for a journey for which your season ticket is valid, please make contact in writing or by e-mail to the address above, to appeal against the fare recovery claim (see above).
An appeal can only be dealt with if you provide a copy or a scan of the, non-transferable season ticket, registered in your name. The scan or copy will be checked by ÖBB with the issuing transport authority. If this confirms the validity of the season ticket, the fare claim will be reduced to 7,- Euro (The fee for retrospective verification fee for a personal, non-transferable season ticket). As appropriate, the payment for this claim will be reimbursed less the administration fee.
Non-registered travel cards that have been forgotten
If you are unable to present your usual weekly or monthly pass, a single ticket, or other ticket not personally registered to you, for ticket inspection, you will be issued with a fare recovery claim.
Since these tickets are not personally registered, they cannot be subsequently assigned or fixed to a specific person, and the fare recovery claim cannot be reduced.
ÖBB-customer travel cards that have been forgotten
If you are unable to present your VORTEILScard with your VORTEILSticket on an intercity train you will be issued with a fare recovery claim for the difference between the VORTEILSticket and standard ticket, plus a handling fee of 3,- Euro.
In local and regional trains, you will be issued with a fare recovery claim (see "inspection fee, local and regional transport"). On proof of a valid VORTEILScard for this ride, the claim is reduced to 7,- Euro (Fee for retrospective verification of a personal season ticket). Please note that travel over the Verbund network, in most cases, is not covered by ÖBB customer travel cards. As appropriate, the payment for this claim will be reimbursed less the administration fee.
An immediate check on the train of whether you have an ÖBB-customer card is not possible, for technical reasons. Send a copy or scan of your VORTEILScard and your VORTEILSticket to the appropriate fare recovery team. The information under "contact and procedure" is also valid in this situation.
Ticket vending machine out of order
If a ticket machine is defective, first check if there is another machine available on the station. All stations have a point of sales notice (the so called “Vertriebsstelleninformationen”) posted, normally right next to the information about passenger rights, either by the ticket counter or hung next to the time table. There you will find a list of the ticket purchase options on your station and the nearest sales points. If the station has a further ticket machine, you must find this machine and you cannot board the train without buying a ticket.
The failure of a machine to accept non-cash payment (debit or credit card) does not mean that the machine is faulty. In this case, you must pay for your ticket in cash or otherwise obtain a ticket from a ticket counter. Alternatively you also have the option of buying a ticket using your mobile phone (Handy-ticket .
If the single machine, or all the available ticket machines, at the station are defective and there is no alternative method of purchase, the station is considered to be un-manned and you may therefore board a passenger train without a ticket.
In such instances we ask that you report the fault immediately to the ÖBB CallCenter on 05-1717 report, stating the identification number attached to the ticket machine. This allows a check on the ticket machine to be set in motion immediately, and at the same time speeds up the repair of the machine and improves the information available to the train crew.
The train crew will normally be informed before the start of service, if a ticket machine is faulty. In exceptional cases however, where the fault has occurred only very recently, the train crew may not have yet been notified. As it is not possible to confirm a faulty ticket machine from the train, the train crew must in such cases issue a fare recovery claim.
Even when a fare recovery claim is issued under these circumstances you should make an appeal to ÖBB as described under "Contact and Procedure" above. Your information and the operational availability of the ticket machines at the specified time will then be reviewed. If your appeal is recognised, the fare recovery claim will be reduced to the actual fare without any charge for an administration fee.
Other requests for payment
For any other additional claims (e.g. for smoking on the train, or littering, etc.) the principles and procedures described above also apply.