Tickets must be purchased before departure!
Since the timetable change in December 2010, ÖBB's suburban and regional services have been operated in self-service mode. In 2005, 16 self-service routes (SB routes) were introduced throughout Austria and gradually expanded in the past years. In 2010, about two thirds of all trains and passengers in local and regional traffic travelled on self-service routes. So what used to be an exception had become the rule.
For this reason, the system has been completely changed. In local and regional traffic - that is to say on REX and R trains as well as on the S-Bahn - it is mandatory to purchase a valid ticket before boarding. Boarding without ticket is only allowed in stations where there are no ticket vending machines or ticket offices. In such a case, passengers have to immediately go to the train crew or ticket vending machine on the train (at one of the train's ends) to purchase a ticket. In main-line service, passengers still have the option to purchase their tickets from the train crew, subject to a surcharge of three Euros.
This rule will ensure that consistent regulations apply throughout Austria for all trains of ÖBB-Personenverkehr AG and put an end to passengers' uncertainty. They no longer need to be aware whether they are travelling on a self-service route or not; they only need to check whether there is a ticket vending machine or ticket office at the station.
And this will definitely be easier to determine by clicking on the menu item "Station information" in the timetable information. In addition to the current arrival and departure information you can also get information about ticket offices, opening hours, ticket vending machines and their location. This will ensure that passengers can obtain all information already before their departure.
Instruction for ticket vending machines
Interested in instructions regarding ticket vending machines?